Hello
Our competitive advantage
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Every team member is fully trained to the best industry standards
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We proudly hold a 95% customer retention rate
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Locally managed and sourced, our team members have extensive community knowledge and ties
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Rock Solid cleaners are internally reviewed after each clean.
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All cleaners maintain a high ratings to remain on our platform.
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We create a unique cleaning programme to meet your exact requirements, meaning you never pay for a service you don’t need
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Our services are offered 24/7 to accommodate your needs
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We aim for the highest of standards without breaking the bank
About Us
Rock Solid is a locally owned and operated cleaning company that was established in 2010. As a customer-centric organization, our commitment has remained the same since inception; to go above and beyond, and create a clean and safe environment for our clients. We offer high-quality residential and commercial cleaning services to major markets throughout British Columbia, which includes our standard and recurring house cleaning, strata cleaning, pre & post-construction, move-in/out, and commercial cleaning services. We allow customers and partners to customize their service with several add-ons, including balcony cleaning, pressure washing, window cleaning, and concierge services, to name a few.
3 reasons to choose Rock Solid Cleaning and Concierge Services
1
Focus on Customer Satisfaction
At Rock Solid, we believe that professional cleaning services should make your life easier, and our customer-centric approach is designed with that goal in mind.
We consistently focus on excelling in all of these areas to ensure that you're happy with the Rock Solid experience each time we step onto your property. If you are unhappy with any aspect of your service, we will gladly make it right.
2
Services Tailored to Fit Your Needs
Between differences in flooring and counter materials, the types of furnishings and much more, the types of cleaning services that are needed will vary from home to home. The need for services can also fluctuate based on the client’s preferences, time availability and other factors. Regardless of what your instructions are, we will tailor our efforts as requested and deliver exceptional results.
3
Affordable Rates That Deliver Exceptional Value
We want our clients to enjoy the benefits of a clean space without guilt or stress. That's why we maintain truly competitive rates that instil value in all that we do. We can adjust each service upon request, providing you with the clean home that you need at a price that you can afford.
Owner / CEO
Travis Thiessen
Travis Thiessen is the founder and owner of Rock Solid Cleaning and Concierge Services, proudly serving Victoria, Vancouver, and Kelowna. With over a decade of hands-on leadership in the commercial and residential cleaning industry, Travis has built a reputation for reliability, professionalism, and an unwavering commitment to quality.
Under his guidance, Rock Solid has grown into a trusted name specializing in condo and strata maintenance, move-in/move-out cleans, and pre- and post-construction cleaning. Travis brings a client-first approach to every project, combining detailed service with responsive communication and customized solutions tailored to each property’s unique needs.
Known for his work ethic and integrity, Travis is passionate about delivering clean, welcoming spaces that leave lasting impressions. His focus on building long-term relationships with clients, property managers, and contractors has been key to the company’s steady growth and strong community ties across British Columbia.
When he’s not leading his team or meeting with clients, Travis enjoys the lifestyle and natural beauty of the areas he serves.
Accountant / Senior Bookkeeper
Gavin Henderson-Peal
Gavin Henderson Peal is a dynamic business development professional based in the Okanagan, with a proven track record of helping organizations connect, and thrive in one of British Columbia’s fastest-growing regions. With a sharp eye for opportunity and a deep understanding of local markets, Gavin specializes in strategic partnerships, client acquisition, and sustainable growth across a wide range of industries.
Driven by relationship-building and long-term value creation, Gavin combines market insight and project development with a hands-on, results-driven approach. He’s passionate about fostering innovation, supporting local, and positioning BC businesses for success in a competitive landscape.
VP of Operations
Mack Thiessen
Mack is a highly skilled professional with a strong background in client relationship management and operational leadership. With a proven ability to manage large-scale partnerships, Mack excels at identifying client needs, creating tailored solutions, and ensuring the seamless delivery of services.
In his most recent role as Corporate Account Manager, Mack was responsible for managing strategic partnerships across Alberta. He developed and nurtured long-term relationships with clients, focusing on understanding their unique requirements and delivering exceptional service. Through strategic account management and proactive communication, Mack was able to optimize service offerings, improve efficiency, and drive client satisfaction.
Known for his leadership and problem-solving abilities, Mack has a keen eye for process improvement and has consistently been able to streamline operations and enhance team performance. He is adept at managing complex client expectations and ensuring consistent delivery of high-quality services that meet the highest industry standards.
Mack is dedicated to delivering value, building lasting client relationships, and optimizing operational efficiency as a key member of Rock Solid. His expertise continues to support the company’s growth and commitment to excellence in the industry.
Service Locations
-Victoria BC -
-Lower Mainland BC-
-Kelowna BC-
